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Note: Spectra Pro, Essential, and Business Toolkit subscribers receive premium support. As a Premium customer, you get assistance from our most experienced technicians, with an average response time of just 24 hours or less.

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While we are eager to assist with questions about our products, please review the limitations of our free support.

Providing support for free users is resource intensive, so we only offer basic assistance, such as answering questions about the features and capabilities of our products. Our free support team works diligently Monday through Friday, with response times for free users typically taking between 2-3 days. Premium users benefit from 7 days a week support with faster response time, within 24 hours.

👉 Consider upgrading to a premium product for faster support and advanced features that save you time.

How We Support Our Free Users

✅ Free support includes:

• Assistance with product installations, configuration, and use.
• Answering questions about our plugins’ built-in features and functionality.

❌ Free support does not include:

• Accessing your site to diagnose or resolve issues.
• Troubleshooting general WordPress issues.
• Testing for conflicts between Spectra /Pro and third-party plugins.
• Faster response times to minimize your downtime.
• 24/7 premium support, including weekends and holidays.

We appreciate your understanding and look forward to assisting you!

I understand that as a free user, I will receive basic support limited to questions about products features and capabilities, and I understand the limits of free support and that I will get a response in 2 – 3 business days.

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Note: Premium plan customers get priority support from our most experienced technicians, with an average response time of just 24 hours or less.

For even faster assistance, consider getting VIP Priority Support with response times of 2 hours or less.

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